As some of you may know I have been in complete hibernation mode due to good old fun university exams! After weeks of living as a typical student on Red Bull, pizzas, slabs of chocolate per evening (yes, slabs not bars!), kebab rolls and a whole load of fried chicken, it was definitely time for a good quality, hearty and fat meal (and perhaps a gym session or two… but that can wait :D). Of course returning home to Mum’s chicken curry was the best meal I could receive as nothing can beat that! However, now that my freedom is back and due to the fact that I missed my birthday celebrations last week because of exams, I have a whole week of Big Fat Halal food adventures carefully timetabled in and I’m so excited!
Hazev
Tavuk Shish
Hazev’s Lamb Kofte
Tavuk Corbasi
Karizik Izgara (Mixed Grill)
Tavuk Iskender
Tavuk Iskender
Value 6/10 Slightly pricey, but the venue is nice so this is expected. Portion sizes are always a bit small at Hazev.
Service 5/10 Food served quickly as always, staff are usually great however the waiter was very rude on this occasion.
Venue 8/10 Lovely atmosphere/location in Hazev with a nice view whilst dining.
Address: Hazev, Discovery Dock West, 2 South Quay Square, Canary Wharf, London E14 9RT
Telephone: 020 7515 9467
Website: http://www.hazev.com
Closest Station: Canary Wharf Station
Anonymous says
Hello
This comment is addressed to the private room Hazev Canary Wharf on 6 Aug (Saturday).
I do not gain any benefit from giving this feedback, and it is hazev who would benefit from this and I’m going extra mile to take my time and express my disastrous experience of the customer service – a service I have not come across before.
We felt the min cost of £500 for a private room was not justified at all. Very poor customer service, no planning and attention to the details and ignorance from staff including the manager looked after us on the day and still despite a very poor service we have been charged fully ( for service that has been accepted by general manager that it was disastrous on 8th Aug).
The quality of service may be one of the reasons why this restaurant cant reach its full potential. 2 hours service has been stretched to 4 hours purely because of the mismanagement of the service overall. In average there was 30 min wait between each step of the basic need of customer service.
There were no planning or thought put together to accommodate the BAU demand of the restaurant as well as + private room on weekend day. Clearly no care for ‘word of mouth recommendations’ many restaurants thrive for. This place can not be recommended to none of the friends and vice versa will be strongly discouraged.
No one has taken a responsibility or accountably for service of the private room. No one came around to make sure guests have everything they needed – clearly no one cares of the customer experience.
Set up for 12 people has been requested however 10 was set up on our arrival – clearly there is no attention to details.
It’s been requested to bring bottles of wine as basic on the table – none arrived until we wandered what happened to them – clearly waiter had not been briefed in by mangers in advanced or anything at all.
No one came in to us taking orders for drinks for 30 min – we had to ask personally for someone to come and take orders from guests. No common sense of basic service.
After 1st round of drink service we have not had anyone asking if we needed a top up till end of the dinner.
Not mentioning that no one even bothered offering tea or coffee as per the part of the set menu of the private room – to which we have been charged fully.
There were 3 pots of bread served on the table to 12 people – we had to personally ask someone to bring to the rest of the guests. Very poor service.
The starters were not calculated for 12people -it was for 6 people and therefore over priced unnecessarily. The variety was limited in little quantities. Guests felt uncomfortable and dissatisfying.
Manager looking after the room arranged only 1person to serve the dinner to 12people – by the time the waiter finished, everyone else’s food was cold and unpleasant to eat. This was beyond what a street cafe could offer service.
There were no attention to kid’s need at all, they had to wait for 15 min to get a ketchup, which meant to be a basic compliment to the fish with bespoke top up after it finishes off.There were no supply of kids play books or no arrangements of kids menu.
We personally agreed with the ignorant manager ( who also was finding hard to communicate) to serve the cake in 5 min after the desert (which came with no coffee or tea) – clearly this has need ignored, we had to again search for someone to bring the cake in.
After bringing the cake we had to write for 20min for someone to bring plates the 15 min to print forks. You can see where the service of 2 hours had stretched to 4 hours.
Plates were put on the pile and not individually in front of the guests – all turned out to be a self service, for which we have been charged too.
After investigating the social media and reviews, I understand that the branch has not been popular with reviews either and we are not the only once that have felt that the high cost were not justifiable at all and do not match industry standards.
Regards
Asyl